FAQ

How do I apply my discount code?

Mobile checkout page 📱

Mobile Discount Application Ring to Perfection

Desktop checkout page 💻

Ring to Perfection Discount Application

 

When will you ship my items?
The order processing time is 1-3 workdays.

What is the delivery time?
We ship from multiple international warehouses. So the exact delivery time depends on where the product is shipped from.

But these are average delivery times:
North America, Australia & Europe: 10-15 days
Worldwide: 3-5 weeks

How much are the shipping costs?
Shipping cost depends on the product. But most of the time, we offer free shipping.

How can I get my tracking number?
As soon as your order has been shipped, you will get an email from us with a link to your order page where you can see your tracking number.

I ordered multiple items, why did I only receive one?
If you ordered different items in 1 order, it could be that your items will be delivered in separate deliveries as we have different warehouses. So don't worry if you receive only a part of your order, the rest will be delivered later.

What is your refund policy?
We do not accept returns unless there is a defect product. In the rare event that an order is shipped with a defect or damaged, we will offer a replacement if the defect is reported within 7 days after receiving the item along with a photo proof of the defect. We do not accept returns, exchanges, or replacements in the case where the reason is due to the item being too small or too large. We provide complete information about our size and it is our customer's duty to measure on their end before purchasing.

Returns are accepted only under the following conditions:

  • The return must be received by Powdeal within 7 days receiving the purchase.  
  • The returned item must be unworn and in new condition.

We must be notified before returning any items. Please message us your full name, order number and the item(s) you would like to return. Do not ship a product back unless it has been approved. Returned items must be in brand new condition and in the original packaging as you received it.

Customers are responsible for ALL shipping costs when returning. Our customer service team is always here to help you with your concerns. Send us an email at contact@powdeal.com and we will get back to you within 24 hours. 

Where are my items shipped from?
We ship from multiple international warehouses.

How can I get in touch if I have a problem with my order?
Just send us an e-mail to contact@powdeal.com or click here.

How can I pay for my order?
You can pay by PayPal or by using our secure payment gateway Stripe with American Express, Mastercard or Visa.

How can I stay in the loop about special offers and deals?
Sign up for our newsletter and mailing list at the very bottom of every page and follow us on Facebook, Instagram.

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